Contact center transformation is critical to delivering exceptional service to customers. Today, consumer demands are so high that companies are under pressure to provide experiences that are agile, efficient and much more personalized. In fact, according to the Zendesk 2023 CX Trends Report, 70% of consumers spend more with companies […]
Consumer Cell Phone Number Data
The financial sector has been agile in adopting multicloud environments. To boost operational efficiency and improve the experience of its customers. In fact, according to Dynatrace data , 99% of financial institutions have already implemented. Multi-cloud environments to ensure optimal performance of their applications and systems. A multi-cloud environment, also […]
Sector Advantages of monitoring multicloud environments in the financial sector Monitoring multi-cloud environments in the financial sector offers several strategic and operational advantages that contribute to efficiency, security and business continuity. Here are some key advantages: Ensures resilience and business continuity. Actively monitoring multi-cloud environments facilitates rapid identification and resolution […]
Artificial intelligence (AI) and big data are emerging as major catalysts for the industrial revolution of the modern era. These technologies are not only impacting our daily lives. But are also redefining the way one of the fundamental pillars of the global economy operates: the manufacturing sector. In Mexico, this […]
Cloud Collaboration Transforming Business collaboration in the cloud has become a fundamental strategy to ensure the functioning of a company. Regardless of whether you are a company that works in a hybrid or remote mode, ensuring that employees can share information with each other, see first-hand information on the corporate […]
Solutions can be more precise and effective. Additionally, by applying this technology to cloud security, it is possible to identify and mitigate threats before they cause damage, which is especially critical in an environment where assets and data are distributed across servers and cloud services. unified observability and security Benefits […]
Speed and innovation are essential in the modern cloud era, even more so for organizations facing increasingly complex challenges when it comes to observability and security. The need to keep applications and infrastructure running efficiently and securely has led to an evolution in development and operations practices, giving rise to […]
In dynamic environments, such as those in which companies operate today, it is essential to know what is really happening in networks, systems and applications in real time and make them work as efficiently as possible. It depends on it that businesses remain operational and provide the service that customers […]
Operational efficiency is one of the most important objectives to achieve success at the business level. Technological solutions are the main tool to achieve it, and currently, Webex Contact Center is presented as a comprehensive and advanced option for companies that seek not only to optimize their processes, but also […]
In medical diagnosis, treatment research, and patient care management. Machine learning algorithms can quickly analyze medical images, identify patterns, and help healthcare professionals make more accurate and faster decisions. Furthermore, the use of big data has allowed the personalization of treatments and the prediction of possible disease outbreaks, thus contributing […]
Artificial intelligence (AI) today is not what we thought years ago: the idea of Robo Cop or Terminator- type robots ready to go against humanity. On the contrary, AI has evolved towards a more collaborative and assistive role in society with the emergence of systems designed to improve quality of […]
Observability provides clarity for business decision-making by making events that occur during operational processes visible. Let’s imagine, for example, that users of a financial or retail service have difficulties carrying out certain actions within a digital platform, such as transferring money or completing a purchase. If this is not resolved […]