Poor voice quality can negatively impact the quality of customer and agent interactions by slowing communications and extending call times.
Insufficient network reliability
and speed can also affect agent Ukraine Mobile Number List desktop screen pop-ups. Decreased Application Performance Decreased application performance is another technical glitch that can severely impact productivity in a contact center environment. Successful agent logins, screen pop-ups, customer
data updates, and post-call
surveys all depend on the optimal Algeria Phone Number List performance of the back-end application. Improper presentation of data and slow arrival of data are both major drains on productivity (see the figure below for a cost calculation of technology failures).
