Into service projects, in which we place emphasis on the consultative ‘layer’ that Ikusi provides. We immerse ourselves in the client to know them in depth, to know what their business needs, why they need it, to provide a proposal for solutions and services that drive the growth of their business. It is an approach that goes beyond the technology that is selected to design a certain solution. With this approach we have landed in Medellín and the results have been really good. How is this relationship developed that goes beyond that of supplier client? We understand that the entire organization has to focus on customer satisfaction.
At the Level of the Contracting
Objective, the spearheads are the pre-sales and commercial areas. Then come the delivery areas, project office and finally the service office. But our objective is that the cycle does not close there, but that all that knowledge of the client and work experience from the operation, feeds back to the Canada Phone Number Data pre-sales area, managing to delve into new needs and technological challenges that the client may be experiencing in their business. . This is what we usually call the virtuous circle of the Ikusi service that leads us to renew customer confidence and therefore the recurrence of the service. Our goal is to stay with the customer.
That Purpose I Want to Our Job Is to Translate Emphasize
The other areas of Ikusi without which it would be impossible to achieve our goals. Human capital, which constantly works to retain and attract talent. Financial, always looking for the right formulas to make projects with our clients come true. And marketing and its ability to position Ikusi and its Albania Phone Number differential offer. Union and teamwork are the secret ingredients behind the trust we are able to generate in clients. Each and every one of the people who work at Ikusi, whether in the city of Medellín or in our capital Bogotá, have the same vocation: to satisfy the client’s needs and provide them with valuable solutions and services to support them in the growth of their business. business.
